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Patient Rights and Duties

Patient Rights
As a patient you have the right to:
  1. Be treated in a dignified and respectful manner that supports your autonomy and dignity.
  2. Access emergency medical care and treatment whenever required.
  3. Know the name and category of your physician, nurse and the staff members involved in your care.
  4. Request to be examined and treated by a physician of the same gender, unless the diagnostic or therapeutic procedure is intended to save your life or the gender preference is not available.
  5. Know all procedures and tests that are performed the reason for any test or diagnostic procedures that will be done, any possible risks, alternatives and who is going to do them.
  6. To be referred to a specialized physician when required.
  7. To be provided with information about your condition, treatment plan, continuing healthcare needs and planning for care after you leave the hospital, and as appropriate in a simple language that you and your family fully understand.
  8. To obtain sufficient, relevant information and health education about the treatments and medications used, including the possible side effects, interactions and the measures to prevent them.
  9. Request consultation or second opinion from another physician through your treating physician without compromising the care you are receiving.
  10. Request change of the treating physician/ consultant or change of hospital on your own expense guided by the hospitals administrative policies, and you will hold the responsibility of your decision.
  11. To be involved in all decision making regarding your treatment plan, including accepting and refusing treatment or a specific part of the treatment, and you will hold the responsibility of your decision with the right to receive all information about the consequences of refusing care.
  12. Request medical documents and reports that includes details of history, treatment plan, and diagnostic tests results.
  13. Request implementation of palliative care measures in treatment plan when dealing with a terminal or serious illness.
  14. Maintain your privacy during all diagnostic and therapeutic procedure and throughout your treatment period in the facility.
  15. To have your medical records and data in a permanent accurate record and this record is kept safe from loss or misuse and kept confidential with the only disclosure to your designated representatives, according to laws or in case of reported infectious disease.
  16. Agree or refuse to participate in medical training programs and research projects and you have the right to obtain information, have a copy of the consent and the right to withdraw at any stage from an on-going research in which you have been participate, without any consequences that effect the care you should be given.
  17. To receive information regarding the fees of treatment and detailed treatment bill from the cashier when requested and when applicable.
  18. To file a complaint, or suggestion and to be aware of the process to do so, and you are informed of its outcome, without any consequences that effect the care you should be given.
Patient Rights
The patient is responsible for the following:
  1. Follow the Rules and Regulations of facility.
  2. Always have a valid ID card.
  3. Respect and be considerate of the right of other patients, hospital healthcare providers and other personals.
  4. Follow a civilized behavior with others, and avoid threatening, aggressive behaviors, verbal abuse or sexual harassment as they are strictly prohibited and can cause to your forceful discharge.
  5. Help maintain the hospital properties from willful harm or damage, whether inside or outside your room
  6. Understand that the hospital is not liable and will take no action regarding any missing, stolen, lost, or damaged valuables or personal effects voluntarily or intentionally brought into the hospital. Valuables may include jewelry, money, technology, clothing, documents, or any personal effects.
  7. Understand that weapons of any kind are not allowed on hospital premises.
  8. Provide accurate and complete information regarding your medical history and health issues.
  9. Understand that the facility is not responsible for any consequences of your health condition if it was a result of you not disclosing any relevant information or provided incorrect information to your health care provider.
  10. Be cooperative and follow the care recommendations given to you by your physician, nurse or allied health personnel.
  11. Accept the outcome and consequences resulting from refusing care or treatment.
  12. Notify your physician or nurse if you do not understand your diagnosis, treatment or prognosis.
  13. Keep appointments. If unable to do that, notify the hospital as soon as possible.
  14. If applicable, accept and pay all your financial obligations associated with your care, admission or any other services.
  15. In case you were told that you have a contagious disease you shall make all necessary precautions not to infect others and you should inform your family members about the disease.
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